The eBay feedback system is designed to give both sellers and buyers confidence in the transaction process. It's a good practice to have an idea of whom you are buying from on eBay and sellers need to know what kind of buyer you are. Trustworthiness will always be an issue with online auctions, after all, you have no idea of whom you are dealing with.
Good thing though, eBay has a system in place that enables both buyers and sellers to have an idea about the trustworthiness of who they are dealing with. It's called the feedback system.
EBay allows buyers and sellers to leave feedback for each other. The feedback system is designed to give buyers and sellers an idea of the ethical buying and selling behaviour of eBay members.
There are three types of eBay feedback and these are Positive, Neutral and Negative feedbacks.
Positive feedback is left for members who conduct themselves well, during and after transactions. A positive feedback adds one point to a member’s feedback profile.
Neutral feedback can be used to post comments about members when you are not overly satisfied but not disappointed. Before you consider leaving a neutral feedback, contact the member involved, often differences can be mutually sorted out and neutral feedback can become positive feedback for both members. A neutral feedback does not affect a member’s feedback profile.
Negative feedback is the main reason unscrupulous buyers and sellers are soon found out on eBay. Negative feedback comments are red flag warnings that alert future buyers and sellers that a member has demonstrated a total lack of responsible behaviour in previous transactions. A negative feedback counts as a - 1 and this is deducted from your feedback profile.
To view a seller’s feedback, click on their name or the link labelled Read feedback comments, you will find these under seller information.
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